Terms & Conditions
Terms & Conditions
Please take the time to read through this information carefully.
You can make an appointment with Deeping Massage in a number of ways including via the website, telephone, text or email. Appointments are available for a variety of durations from 1 to 1.5 hours.
Upon making a booking, you will receive an email confirmation.
If this is your first appointment with us, you will also receive a New Client Consultation Form via email. Please complete this because I will not be able to treat you until you have, and completion on the day will be part of your appointment time.
CANCELLATIONS & LATE ARRIVALS
Cancellation Policy: 24 hours. Please cancel as soon as possible if a foreseeable event is likely to prevent you from attending, for example, illness or adverse weather conditions.
A minimum of 24 hours notice is required to cancel an appointment. Failure to attend an appointment with less than 24 hours notice of cancellation will incur the charge for the full appointment. This is because I may not be able to fill your appointment slot and still need to cover costs.
Late Arrivals: It is important that the agreed appointment time and duration is adhered to. I appreciate that sometimes, things happen, and you may arrive a little later or need to leave a bit earlier than planned. This is fine, but I cannot make up the missed time by overrunning or adding time to subsequent appointments.
If you have booked online and have more than 24hours before your appointment, you can cancel or reschedule your appointment by logging in on the website and going to your bookings under your account.
All client information and clinical records will be safeguarded by Deeping Massage and will remain confidential. Unless required to do so by law, I will not otherwise share, sell or distribute any of the information you provide without your consent.
Consultations and client treatment details will not be discussed with anyone other than the client, unless the client is under the age of 18 or has a care worker or guardian.
In order to prevent unauthorised access or disclosure, I employ security measures to protect your information from access by unauthorised persons and against unlawful processing, accidental loss, destruction and damage. I have also put in place suitable physical, electronic and managerial procedures to safeguard and secure the information I collect online. I will retain your information for a reasonable period or as long as the law requires.
HEALTH & SAFETY
I am fully qualified to do the treatments provided, and hold public indemnity insurance, for the services that I provide.
Due to the nature of massage and the need for close contact, I will maintain a high standard of personal hygiene and clients are asked to ensure that they also maintain a high standard of personal hygiene.
If I am unwell, suffering from a cold or virus, infection or general ill health, due to the risks of cross contamination, I may get in touch to inform you of the issue at the earliest opportunity to make suitable alternative arrangements.
Clients are asked not to attend for a massage if they are unwell, suffering from a cold or virus, infection or general ill health. Please contact Deeping Massage at the earliest opportunity to rearrange your appointment. If you are unwell and contact me to inform me of your illness, please note that the Cancellation Policy may still apply.
Deeping Massage, will not be held responsible for the loss or damage of personal items during your time at the working premises.
Clients under the age of 18 years must be accompanied by a parent or guardian. This parent or guardian must give permission for the agreed massage plan to be performed, and will be requested to co-sign the New Client Consultation Form. They will be invited to stay in the room for the duration of the appointment, and expected to remain present throughout the treatment.
Deeping Massage holds the right to refuse any treatment if a client is physically or verbally abusive, or demonstrates inappropriate, aggressive or sexual behaviour. Such behaviour may result in a partial or total ban from Deeping Massage, and may also result in criminal proceedings.
It is Deeping Massage's policy that the client provides a form of ID upon inital Consultation for account and safety reasons.
Please note: I have a strict policy that underpants or underwear must be worn for massages. I do not massage the groin area. This is for your security and mine.
There will be an additional declaration form to complete stating that:
The client has not been in contact with anyone with Covid-19 in the last 14 days, to the best of their knowledge
The client has not had any symptoms:
a recent onset of a new, continuous cough
a high temperature (typically over 37.8℃)
a loss of, or change in, normal sense of smell and / or taste
Should the client contract the virus, or be contacted by the Track & Trace service and advised to self-isolate, they must inform Deeping Massage as soon as possible
Depending upon the timing, Deeping Massage will need to contact the practitioner and may need to contact other clients possibly affected, and to self-isolate
Deeping Massage provide massage therapy and bodywork in a variety of forms, but none of these bodywork modalities are a substitute for professional medical care or counselling. I will not diagnose, prescribe medication or medical treatment of any kind, and will always recommend referral to a GP or other qualified medical specialist or practitioner.
The client has a duty to provide accurate and true medical and personal information, to the best of their knowledge, and to keep Deeping Massage up to date with details of any medication, symptoms, medical concerns or treatments they are having investigated or undergoing treatment for.
I may refuse to treat any client or part of their body with just and reasonable cause. I also reserves the right to terminate any appointment at any time if I believe that it is not safe or in the client’s best interest to continue. Likewise, the client has the right to refuse, modify or terminate treatment at any time, regardless of prior consent given.
This website is owned and operated by Deeping Massage Representatives.
My principal place of business is at Feathers Holistic Centre, Orchardside, Frognall, Deeping St. James, Lincolnshire, PE6 8RP.
You can contact me:
using the website contact form;
by telephone, on 07956 770239: or
by email, using email@example.com